Amazon Tracking Shows Delivered But Package Not Received

If you have purchased our product from Amazon, they will be in control of shipping and so we have limited ability in this area. However, it is very easy to work with Amazon to resolve the problem.

Please contact Amazon using the following link:

On the Contact Us page, follow these three steps:

  • In Section 1, select the Crafty Croc product you purchased.

  • In Section 2, select "Where's my stuff?" from the first dropdown menu and then select "Tracking shows delivered but shipment not received" on the next one.

  • In Section 3, you can choose to contact them via email, phone, or chat. We recommend contacting them by phone for the fastest response.

If you are unable to quickly resolve this shipping issue using the above contact page, please send us an email and we'll work with you to make it right.

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